A flat rate delivery fee of $20 (ex. GST) will be charged per transaction for delivery Australia-wide. This cost will be added to the total order at checkout.
Berendsen Fluid Power’s chosen freight carriers are usually Toll Priority or TNT. Upon receipt of a customer order, Berendsen Fluid Power will use its best endeavors to ensure that all items are dispatched by the next working day (Mon-Fri).
Delivery times are 3-5 business days following dispatch of orders. However, road delivery times may vary due to factors such as customer location (metro/country) and upon the Toll Priority or TNT service times within a respective area. Although major metropolitan areas are often quicker, Berendsen Fluid Power recommends that customers allow 5 business days before contacting us to check on the status of their order.
All items are released to our chosen carrier in good faith. Berendsen Fluid Power cannot be held responsible for delivery delays attributed to any external cause.
Preferably a customer should ensure that a representative will be present to sign for and receive delivery of any goods. If this is not possible refer below for authority to leave information. Failure to comply, without supplying an authority to leave to Berendsen Fluid Power prior to dispatch, will potentially result in the carrier’s re-delivery charges being billed to the customer.
Berendsen Fluid Power do not offer international shipping through our online shop. Please contact us on 1800 660 249 to arrange international shipping.
AUTHORITY TO LEAVE
As part of the checkout process, a customer will be asked to state whether they give authority to leave (ATL) goods unattended at the delivery address.
By ticking the ATL box, the customer is giving permission for Berendsen Fluid Power’s selected freight courier to leave items at the delivery address without obtaining a signature from an authorised recipient at the time of delivery. The customer therefore agrees that without providing a proof of delivery signature to Toll Priority or TNT, or any agent thereof, that they accept full responsibility for any and all actual or potential loss or damage relating to that delivery.
If no representative is present at the time of delivery and the ATL box has not been ticked, the customer will potentially incur further charges for any additional freight cost incurred on re-delivery attempts.
Please Note: All orders dispatched to a residential address will be treated as ATL. If the residential address is unattended, the driver will leave the package at the premises without a signature as long as it is deemed safe by the driver to do so. If you do not want this you must specify when placing an order to ‘send parcel with Signature required label’.
The driver will deem the location of where the parcel is left as safe for ATL if it is:
- Not visible from the road
- Not left where it could be damaged by dogs or other pets on or around the premises
- Not left where it could be exposed to wet weather elements (ie: must be left undercover)
- Not left in an area accessible by other parties or neighbouring residents
Unfortunately we do not offer customers a pick-up service at this time.