Frequently Asked Questions
Q: “What currency are the advertised prices in your online shop?”
All transactions are processed in Australian Dollars (AUD).
Q: “Do the advertised prices in your online shop include GST?”
All advertised or displayed pricing excludes GST.
Q: “What are the payment options in your online shop?”
Payment for online transactions can be made by credit card or using your PayPal account.
Payment for offline transactions can be made by credit card, bank transfer or via an approved credit account.
Q: “I have a credit account with Berendsen Fluid Power. Can I purchase goods through the Berendsen online shop with my credit account?”
No. You cannot purchase from the online shop using your credit account. All payments must be made and received prior to despatch. The online shop accepts payments either via credit card or PayPal account.
Q: “Can I collect goods ordered via the online shop from a Berendsen Fluid Power branch?”
Unfortunately we do not offer the option of collecting goods purchased online from a branch.
Q: “Do you sell product other than the product shown in your online shop?”
Yes. We have a very extensive range of hydraulic products available beyond those shown in our online shop. Please contact us on 1800 660 249 if you are after a product not shown.
Q: “Is the image advertised online the exact one that will get shipped to me?”
Berendsen Fluid Power reserves the right to utilise catalogue images to represent a product if necessary.
Q: “Do you offer a warranty on your products?”
Berendsen Fluid Power endeavours to pass on suppliers’ warranty terms to our customers. Please refer to our Terms and Conditions for further information.
Q: “I have my own account with another freight carrier, can I use this for online shop purchases with Berendsen Fluid Power?”
Unfortunately all online transactions must be sent using Berendsen Fluid Power’s preferred freight supplier.
Q: “Do you ship internationally?”
Unfortunately we do not ship internationally through our online shop. Contact us on 1800 660 249 to arrange international shipping.
Offline orders can be shipped to a variety of international locations.
Q: “How long before my online order arrives?”
We work within TNT and Toll’s estimated timeframes for Australian customers and expect delivery to occur within 3-5 days of despatch dependent upon your location.
Q: “Can my online order be sent to a different address to my credit card?”
Yes, we can deliver to who and where you specify at the time of order.
Q: “Do you deliver online orders to P.O. boxes?”
No, our carrier cannot deliver online orders to P.O. Boxes.
Q: “If I register or transact on your online shop are my credit card and contact details secure?”
Yes, our site is SSL certified. All data transfer is 128bit encrypted in a secure package. Please refer to our Privacy & Security Policy for full details.
Q: “My business isn’t positioned close to a branch location; can you still service my hydraulic products?”
We are always willing to go the extra mile for our customers and can assist you in arranging freight. Contact us today to arrange a solution which satisfies your service requirements.
Q: “Do you provide after-hours emergency service?”
Yes. Our branches are equipped to handle hydraulic emergencies and you can contact your nearest branch at any time, day or night. Click here for more information on our out of hours service capabilities.
Q: “Is Berendsen Fluid Power in Australia associated with Berendsen Fluid Power in America or Berendsen Hydraulics Tasmania?”
No, Berendsen Fluid Power Pty Ltd is an Australian owned and operated business, with nine branches across Australia. We operate under the Australian Business Number 29 058 390 382. Click here to visit our branch locations.
Q: “Are you open for sales on weekends?”
No we are not however we do provide after-hours emergency service. Click here for more information on our out of hours service capabilities.
Q: “What are the branch open hours?”
Our branches are open 8.30am to 5pm Monday to Friday, excluding public holidays. Individual Christmas holiday trading hours are available on request.
Any other questions? We are happy to answer your enquiry so please send us an email via our contact page. Thank you for shopping at Berendsen Fluid Power.